Our billing cycle begins on the 1st and ends on the last day of each month. For billing uniformity, you were charged a one-time prorated amount for the remainder of the month.

To disable your autopay enrollment*, log into your online account by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to the MY MONTHLY PARKING tab and click View Account.
• Click MANAGE AUTOPAY.
• Click on DEACTIVATE AUTOPAY. 

*Note: To avoid monthly charges, you must disable autopay before the first of the month. 

However, you cannot deactivate your autopay enrollment during an active monthly subscription term. As stated in the terms and conditions, you must agree to enroll in automatic payments and electronic billing during the duration of your subscription. After the subscription term has ended, you will not be required to continue enrollment in autopay.

First, let’s check a couple of things. Has your credit card expired? Has your bank account information changed? It could also be that your selected autopay method is no longer valid. Log into your online account by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Then, verify your selected payment method:

• Go to the MY MONTHLY PARKING tab and click View Account.
• Click MANAGE AUTOPAY.
• Check that your payment method is correct and that autopay is enabled. 
• Click Make One Time Payment to pay your balance due for the current month. 

If your payment fails again, it’s time to contact your credit card provider or banking institution for further assistance.

Autopay only runs on the first day of each month and must be enabled before the 1st. If you set your autopay up on or after the 1st, you probably weren’t billed. You will be billed the following month. So, in this case, you will need to submit a ONE TIME PAYMENT for the current month for any outstanding balance on your account to remain current.

Unfortunately not. Autopay only runs on the first day of each month, and the date cannot be changed.

Autopay will debit your payment method on the first calendar day of the month (i.e., March 1).

We accept all major credit cards, commuter benefits, and checking/savings accounts.

You can review or update your secure online payment information by clicking on LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to the MY MONTHLY PARKING tab and click View Account. 
• Click Manage Autopay. 
• Click Update autopay preferences. 
• Select ADD CREDIT CARD or BANK ACCOUNT. 
• Enter your payment information and then click ADD PAYMENT METHOD.
• Select your new payment method and click UPDATE AUTOPAY PREFERENCES. 

Absolutely! You can pay with commuter benefits or more than one payment method by clicking LOGIN/SIGN UP near the top-right corner of the Icon home page. Once you are logged in:

• Go to the MY MONTHLY PARKING tab and click View Account. 
• Click Payment Methods in the left-hand menu and enter your benefits card information or additional payment method. 
• Go to Manage Autopay and select PAYMENT METHOD ONE.
• Click Add a Second Payment Method.  

To split your monthly payments, indicate the maximum amount you want to be charged to the first payment method. The remaining balance will be charged to the second payment method.

You sure can! However, you will also need to add a second payment method for any outstanding balances not covered by your commuter benefits card. 

To set up automatic payments with a commuter benefits card, click on LOGIN/SIGN UP near the top-right corner of the Icon home page. 

If you have not previously created an online account, please select the SIGN UP option and enter your name, email address, and create a password to initiate your account setup. Then, under My Monthly Parking, click Add Monthly Account. 

You will need: 

• Your 7- or 8-digit account number* 
• Your billing zip code from your monthly invoice. 

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once you’ve created your account, or If you already have an online account, go to MY MONTHLY PARKING and click View Account. 

• Next, click Manage Autopay in the left-hand menu and then click ADD CREDIT CARD or BANK ACCOUNT.
• Add your method of payment.
• Select PAYMENT METHOD ONE. 
• Click Add a Second Payment Method.  

To split your monthly payments, indicate the maximum amount you want to be charged to the first payment method. The remaining balance will be charged to the second payment method. Lastly, click ACTIVATE AUTOPAY.

You’ll receive an email confirming that your enrollment in autopay was successful and will begin on the first day of the following month. Welcome to the convenience of autopay! Please note, if you have a current balance on your account, you will need to submit a ONE TIME PAYMENT for this month.