If you received a payment reminder or have past due amounts on your invoice, it means that your payment was not posted before the notice was generated. Payments made via our website post to your account within 24-48 hours, and payments made by check or at the garage can take up to 10 business days to post to your account. 

If you currently make payments at your garage or pay via check by mail, we strongly urge that you use our website’s automated payment systems for fast and efficient processing. In addition, no maintenance fees or late fees are charged when your account is paid in full by the 10th of the month on our website. You can also use our Pay By Phone option by calling (855) 880 4941, however, please note that you will not receive a receipt if you pay by phone.

Once your online payment is processed, you’ll receive an email with your confirmation number. You can view the details of the payment in the PAYMENT HISTORY section of your online account. If you haven’t received a confirmation email and you don’t see any charges on your credit card, the payment has not completed processing. Online payments take approximately 1 to 2 business days to post to your account. 

Yes! To make a payment for your monthly account using Icon’s payment by phone, please call (855) 880-4941 and follow the prompts. You will need your 7- or 8-digit account number*, and the 5-digit zip code from your Icon invoice. 

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

If you do not have your account number, please check your email for Icon correspondence, such as your welcome email or monthly invoice, which will include your account number. 

Your payment will usually be posted to your account within 1 to 2 business days; however, please be aware that you will not receive a receipt if you pay using this method. If you require proof of your payment, please log onto icon parking.com and make your payment online

Yes, you can use commuter parking benefits to make an online payment; however, we’re unable to accept commuter mass transit benefits at this time.

You can make a payment through your online account on the website, iconparking.com. 

If you have not previously created an online account, please select the SIGN UP option and enter your name, email address and create a password to initiate your account set up. Then, under My Monthly Parking, click Add Monthly Account. 

You will need: 

• Your 7- or 8-digit account number* 

• Your billing zip code from your monthly invoice. 

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen.

Once you’ve created your account, or If you already have an online account, go to MY MONTHLY PARKING and click View Account. 

• Next, go to Make Payment. To add a method of payment, click Use A New Payment Method.
• Click ADD CREDIT CARD or BANK ACCOUNT and add your method of payment. 
• Select the amount that you would like to pay, and click SUBMIT PAYMENT. 

A payment confirmation will be emailed to you, and you can also confirm the pending transaction in the PAYMENT HISTORY section of your online account. Payments will post to your account within 1 to 2 business days.

If you do not make your full monthly payment by the 10th of the month using either Icon’s website or Icon’s payment by phone (855) 880-4941, a monthly maintenance fee will be assessed.

Here’s a breakdown of maintenance fees:

No fee – Enroll in autopay or pay your full balance online on iconparking.com or through Icon’s payment by phone (855) 880-4941, no later than the 10th of the month.

$5 fee – For payments made online on iconparking.com or through Icon’s payment by phone (855) 880-4941, after the 10th of the month.

$10 fee – For payments made onsite at the garage or via mail by check.

When you transferred garages, you were assigned a new account number. If you haven’t already, please link your new account number to your online account. 

Under My Monthly Parking, click Add Monthly Account. 

You will need: 

• Your 7- or 8-digit account number* 
• Your billing zip code from your monthly invoice. 

*Note: When entering your account number, you only need to enter the 7 or 8 numbers found after the hyphen. (i.e., Account # XXXX – 123 456 78). No need to enter your spot or space number in front of the hyphen

You will need to re-enter any saved payment information and activate autopay under the new account number.

Per our Subscription Terms & Conditions which you accepted when you enrolled, billing will continue at a rate subject to change until a cancellation notice is submitted online. 

Since we require advance notice of cancellation, you cannot back date your request. However, you can include any additional information or comments regarding your cancellation before submitting the form on your online account. 

Although you are no longer parking, autopay will continue to debit your payment method until you submit an online cancellation notice via iconparking.com*.  Since we require advance notice of cancellation, you cannot backdate your request. However, you can include any additional information or comments regarding your cancellation before submitting the form.

*Note: If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.

No, you must log in to your online account and turn off autopay before the last business day of the last month you plan to park.* 

*Note: You cannot deactivate your autopay enrollment if you are in an active monthly subscription term, even if you are no longer parking. If you signed up for a subscription and you terminate prior to the end of the term, you will be subject to a termination fee of 50% of your remaining subscription term balance, up to $1,000, per the Terms and Conditions you agreed to upon enrollment.