All prepaid reservations can be canceled for a full refund at any time prior to the arrival time indicated on the reservation. To cancel your reservation, simply click on the CANCEL RESERVATION button located at the top of your email confirmation. In addition, if you made the reservation while logged into your account on the website or through the IconGO app, it can be canceled there as well.
Note that no refunds will be issued for unused reservations not canceled prior to the arrival time.
No. Prepaid reservations are for motor vehicles only. Please note that not all facilities accept bicycles or motorcycles. Please refer to the actual location to confirm parking availability. Facility phone numbers are located on the website and IconGO app as you select a facility on the search screen.
No! Our facilities are paper-free. While you are welcome to bring a printed copy of your reservation with you to our facility, you are not required to do so. This will not apply to IconGO app customers using the mobile check-in and check-out feature, which will enable you to check-in and out directly on your phone (in the app). The IconGO app will prompt you to show your pre-paid mobile reservation receipt marked “PAID” to the parking attendant prior to leaving the facility. You must show the receipt on your screen to the parking attendant before departing.
No. All advance purchases must be made online or through the IconGo app.
No. You can purchase reservations through our website or app as a guest each time. All we’ll need from you when you book is an email address, so we can send your reservation confirmation and your credit card information for prepayment. However, creating an account on our website or downloading the IconGO app brings many benefits exclusive to registered users. These are not available to guest users.
The exclusive benefits include:
It definitely pays to be a registered user!
Almost all Icon and Quik Park facilities charge up to $15 fee per 24 hour period for oversized vehicles. This fee is assessed by the on-site staff and paid upon departure from the garage. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches or longer or 65 inches in height or higher. Accessories added to a vehicle, such as a bike rack or roof storage container, can also increase the general size of the vehicle and place it into the oversize category.
To find out if your vehicle make and model combination is considered oversized visit www.iconparkingsystems.com/know-before-you-go.
Note that due to zoning and configuration, some facilities do not accept oversized vehicles at all. If you have any questions, please call the facility directly beforehand. Facility phone numbers are provided on reservation confirmation emails and on the website and IconGO app as you select a facility on the search screen.
When making a reservation, your card is charged when you press BOOK IT on the website or PAY on the IconGO app, not when the reservation starts or ends.
All taxes and fees are included in the price that you see on the app or website! However, a surcharge of up to $15 per 24 hour period will be collected at the location if your vehicle is determined to be an oversized vehicle. This is payable at the garage directly and is assessed on-site by the valet attendant. The general rule that determines if a vehicle is oversize requires the vehicle to be 181 inches in length or longer or 65 inches in height or higher. To find out if your vehicle make-and-model combination is considered oversized visit www.iconparkingsystems.com/know-before-you-go.
Lastly, we never include tips in our reservations. We want this to be at the discretion of the customer based on your experience at the facility.
It is recommended that you select the exact entry and exit times when making a reservation to avoid being charged an additional fee at the garage. Any time spent parked outside of your reservation is subject to an additional charge.
Our IconGO app and website sets the default search time to 2 hours. The rates listed in the orange search bubbles reflect the price you would pay for the duration selected. These rates are only valid if you reserve online. For a proper rate estimate, update your search by adjusting the dates and times, and you will be able to compare the cost of parking at various Icon or Quik Park locations.
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