New FAQ

Similar to how a hotel reservation works, you can enter at any time after the start time listed on your reservation, and you can depart at any time prior to the end time listed on your reservation. For example, if your reservation goes from 8AM to 8PM, you can enter any time after 8AM and must leave anytime before 8PM. Please note that any time spent parked outside of your reservation is subject to an additional charge.

All customers with prepaid reservations are guaranteed a spot at the facility they have purchased the reservation for during the date and time on the reservation.